buy and sell luxury fashion
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Frequently Asked Questions

How does The reFashion Exchange Work?

How do I buy from The reFashion Exchange?

What payment does The reFashion Exchange accsept?

How long does delivery take?

How much is delivery?

How do I submit an item for sale?

How much does it cost to sell with The reFashion Exchange?

How do I edit the details of a product I submited?

When will I receve payment for an item I've sold?

Where does The reFashion Exchange deliver to?

How does The reFashion Exchange garantee authentisity?

What happens if I suspect the item I've baought is counterfit?

 
Q. How Does the reFashion Exchange Work?
A. The reFashion Exchange is a marketplace for Pre-owner Desinger and Luxury fashion Items and acts as a trusted third party 
between buyer and seller. Once an item has been sold the seller sends the item to our studio to be checked and authenticated
before being sent to the the buyer who can feel confident that their purchase is genuine. you can find out more about our process here
 
Q. How do I buy from the reFashion Exchange
 A. Browse our selection ofitems uploaded buy fashion lovers around the globe and once you've found the item that you want simplely 
add it to your basket and click
Checkout, fill in your details and proceed to payment
 
Q.What payment does The reFashion Exchange accsept?
A. At the moment the reFashion Exchange can only take payment from paypal
 
Q. How long does delivery take?
A. Typically 7 to 10 days. Once we receve the item in our studio we aim to dispach to the buyer in one working day though this may 
take longer during busy peirods. Delivery times vary depending on the location and responce time of the seller, the faster they send
the item to us the faster we can send it to the buyer.
 
Q. How much is delivery?
A. A list of our current delivery charges can be found here
 
Q. How do I submit an item for sale?
A. Regestered users can submit an item for sale being filling out the form found here
 
Q. How much does it cost to sell with The reFashion Exchange?
A. An explanation of our commision fees can be found here
 
Q. How do I edit the details of a product I submited?
A. If you wish to edit or delete an item you have submited email the details to edit@refashionexchange.com
 
Q. When will I receve payment for an item I've sold
A. The Refashion Exchange makes payments twice an month on the 14th and 28th of the month. Once your item has passed our 
quality control and has been dispached your payment will be processed on the next avalabile date.
 
Q. Where does The reFashion Exchange deliver to?
A. We deliver Worldwide
 
Q. How does The reFashion Exchange garantee authentisity?
A. Every Item sold on the reFashion Exchange is individualy examaned by exsperts trained to spot counterfit goods using every 
avalable resourse, you can find out more about our Quality Control Process here
 
Q. What happens if I suspect the item I've baought is counterfit?
A. If you suspect that your item is counterfit email the details to conterfit@refashionexchange.com