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TERMS AND CONDITIONS
 
REFASHION EXCHANGE ("REFASHION EXCHANGE" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with 
the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on
www.refashionexchange.com. We recommend you should keep a copy of the TOS for future reference.
 
Users will be agreeing to the General T&Cs as soon as they browse the Website including when they create an account and regardless of whether or not they complete 
any transactions through the Website. If a User does not want to be bound by the General T&Cs, he/she should not access, register, use or list any Products or place
any orders with REFASHION EXCHANGE.
 
In particular, we wish to draw your attention to our policies relating to the terms of sale and purchase within the TOS and our Privacy Policy. If you are under 16 you 
must let your parent or guardian know about REFASHION EXCHANGE’s Privacy Policy before you register to use this site or any of this Site's services. We reserve the
right to only accept orders and product sales from those over 18 however. We may modify the TOS from time to time. Please read the TOS and check back often. If you
do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order
unless we are required to make the change by law.
 
All Users should read all the General T&Cs carefully, as they affect their rights and liabilities, and ensure that they understand them, before using the Website.
 
REFASHION EXCHANGE examines the products before dispatching them, and uses its best efforts to combat counterfeiting or the sale of banned Products (e.g. 
products infringing applicable laws or regulations or third-party rights; prototypes (clothes or accessories made before being launched for mass production) or uniforms
(clothes or accessories intended for the employees of certain brands) or some products from “staff sales” or “press sales” which are not authorised for resale. If,
however, a Buyer receives a counterfeit product or a product that has been banned from sale, a buyer may return the product to REFASHION EXCHANGE and receive
a refund.
 
The Terms and Conditions are made up of five parts:
 
-           1. “General Terms & Conditions”:
-           2. “Selling Products”;
-           3. “Buying Products”;
-           4. “Appendix” 
- 5. " Mangopay Terms Of Use"
 
 
1. General Terms & Conditions
 
1.1. Purpose of the General T&C’s 
 
REFASHION EXCHANGE Provides its members with services allowing them to sell and buy second-hand goods, called top of the range and luxury. These services are 
available directly on the Website and, as the case may be, on one or more Partner websites. REFASHION EXCHANGE may exceptionally list products it owns directly
for sale.
 
These General T&Cs are applicable to all Users of the Website and define the terms and conditions on which REFASHION EXCHANGE provides access to the Website, 
provides Users with services allowing them to sell or buy Products to or from each other, and lists Products for sale directly to users.
 
All Users should read all the General T&Cs carefully, as they affect their rights and liabilities, and ensure that they understand them, before using the website.
 
The General T&Cs are also automatically applicable to anyone who has access to the Website or its content without being registered, specifically by redirection from a 
search engine onto the website or form another third party website.
 
Users will be invited to agree to the General T&Cs when they create an account and regardless of whether or not they complete any transactions through the website.
 
If a user does not want to be bound by the General T&Cs, he/she should not access, register, use or list any Products or place any orders with REFASHION EXCHANGE.
 
1.2. User publicity rights and copyright in and to User generated content
 
When creating their profile information and/or product information, users may upload photos specifically of themselves and/or the Products they are selling and/or post 
comments on the website.
 
Users promise to upload onto their profile information and/or their product information only real and genuine content and unmodified photos (excluding cropping), for 
which they own the rights of reproduction, circulation and use.
 
Users are prohibited from and hereby guarantees REFASHION EXCHANGE against any claim, form using any third party photograph and product, if it is not its owner, 
without the express and written authorisation of their owner.
 
In this respect, users hereby expressly permit REFASHION EXCHANGE and all its successors and assigns, by posting the product information and/or the profile 
information:
 
          - To affix, safeguard, reproduce, broadcast and use all the information contained in the product information and the profile information, including their likeness 
and/or its photos of products, and/or post an unlimited number of comments, on a free-of-charge and worldwide basis, for an unlimited period of time, in all
formats, by all means and on all media, specifically on the website and on the sales documents such as the “Alerts” and “Newsletters”, as well as on partner
websites of REFASHION EXCHANGE;
 
          - To modify the photos of the products, in their presentation, such as there sizing and cropping the photos and “silhouetting” the products, i.e. removing the 
background of the photo so that the product appears on a white background.
 
REFASHION EXCHANGE reserves the right at its complete discretion to use or refuse to use its likeness and/or photographs posted by the user, without the latter being 
able to claim compensation for any damage or loss of a chance to sell or purchase a product.
 
This permission is granted for so long as the user has an account and/or profile information on the website.
.
REFASHION EXCHANGE reserves the right in the event of an infringement of the rights of a third party and/or these General T&Cs, to delete the profile information and/or 
the product information without prejudice to claims of a contractual or tortious nature.
 
Users may insert texts describing their product and/or comments on their product information or on those of other Users.
 
REFASHION EXCHANGE reserves the right to review the contributions, including posts and uploads, made by Users and to amend and/or remove any material that 
breaches the rules set out in these Conditions of Use.
 
1.3. Consequences if Products can not be sent back to their owners 
 
If it is impossible to deliver a product to the buyer or to the seller, on a product return due to non-conformity, specifically when the address indicated is incorrect or the 
package has been returned as it was not received by the recipient, an email is sent and a telephone reminder to the product’s owner. In the absence of any reply, the
products will be kept at their owners’ disposal and at their risk and expense (including storage and handling costs), for a period of 6 months from the sending of the
email by REFASHION EXCHANGE.
 
Users wishing to retrieve their products may ask to do so by sending a recorded delivery letter with acknowledgement of receipt to REFASHION EXCHANGE at the 
address stated in Section 3.6.4 below, with a cheque for £10 incl. taxes for its reasonable handling costs (i.e. otherwise irrecoverable costs relating to the shipment of
the Product to REFASHION EXCHANGE, and to the recipient of the product-seller or buyer as appropriate, routing and storage costs. Following receipt and clearance
of such payment, REFASHION EXCHANGE will ship such products back to the user.
 
We recommend that users send any cheques to REFASHION EXCHANGE by “Recorded Signed For” post or equivalent and obtain proof of posting. Our returns 
address is provided in Section  3.6.4. REFASHION EXCHANGE regrets that it will not be responsible for any cheques that are lost in transit.
 
If no claim for the return of products is made to REFASHION EXCHANGE during such six (6) month period, REFASHION EXCHANGE will acquire title to any unclaimed 
products. These products will, if necessary, be destroyed or given to charity if their condition so allows, after an unanswered reminder on the expiry of a period of eight
(8) days.
 
1.4. Personal data
 
Users are solely and entirely liable for the data they disclose while using the website and they promise that the data provided for their registration is true, genuine and 
accurate.
 
REFASHION EXCHANGE specifies that user information it has obtained within the framework of the use of the website and, in general, within the framework of the 
commercial relationships with the users, will be treated in accordance with applicable British law and in compliance with the principles of good faith, lawfulness,
transparency and confidentiality.
 
For information regarding personal data and REFASHION EXCHANGE’s privacy policy please consult the document “Privacy Policy” available at the following address: 
http://refashionexchange.com/privacy
.
1.5.Intellectual property/Counterfeiting
 
All text, comments, illustrations and images, in visual or sound format, and reproduced on the website are protected by copyright, trademark law and/or patent law and 
on a worldwide basis. All total or partial reproductions of the website are strictly prohibited, and shall be considered an infringement of the rights of REFASHION
EXCHANGE and its licensors.
 
REFASHION EXCHANGE respects the intellectual property rights of others, and we prohibit Users of the website from submitting, uploading, posting or otherwise 
transmitting any materials that infringe or violate another person’s intellectual property rights.
 
REFASHION EXCHANGE’s policy is to respond expeditiously to claims of intellectual property infringement and to comply with clear notices of such infringement. To 
submit a notice of alleged copyright infringement or a counter-notice: http://refashionexchange.com/privacy
 
By examining Products before dispatching them, REFASHION EXCHANGE does everything to fight against counterfeiting or against the sale of Products which would 
be banned from being sold.
 
For further information, refer to the section “Selling”, clause 2.8 “listing counterfeit or banned products on the website”.
 
In the case of doubt as to the authentic nature of a product, REFASHION EXCHANGE reserves the right to ask the seller for all documents certifying the authenticity of 
the said product and to suspend the seller’s account until those documents are received, after having informed the Seller of this first by email.
 
Content hosted on third party websites accessible from the website is the responsibility of those websites, and not of REFASHION EXCHANGE
.
The user, who is the copyright owner of content hosted on a third party website and has not authorised the use of their content, shall contact the administrator of the 
hosting website directly to have the content removed.
 
The user undertakes to guarantee REFASHION EXCHANGE and its officers, directors, employees, agents and suppliers from and against all claims, liability, damages, 
losses, costs and expenses, including reasonable legal fees, that we suffer or incur arising out of or connected with any claim by a third for intellectual property
infringement.
 
1.6. Rules of good conduct applicable to all Users
 
All Users agree to enter into sales/purchases in good faith in accordance with applicable laws and regulations and these General T&Cs.
 
REFASHION EXCHANGE shall serve a cease and desist notice on any Users who appear to adopt an attitude or behave or act in a way that is likely to mislead other 
users and REFASHION EXCHANGE may decide to suspend or terminate a user’s access if such user has, for example, been the subject of several lawful complaints or
claims or has sent several products that do not conform with the corresponding product information.
 
In no event may users use any improper, indecent or defamatory terms or display aggressiveness.
 
Users shall not directly enter into contact with one another to make a transaction regarding a product ordered or listed for sale on the website. More generally, no 
personal data (for example, telephone numbers, postal and email addresses, etc.) may be disclosed by users to other users by way of post-sale communications via
the website.
 
Users also refrain from publicising links to other websites or identification information of other websites on which they sell the products listed for sale on the website, 
subject to the written agreement of REFASHION EXCHANGE.
 
Users shall not make any comments about the website and/or users that may be defamatory or damage the reputation of REFASHION EXCHANGE and/or Users. 
REFASHION EXCHANGE shall be authorised to intervene and remove any comments which may breach the rules in these General T&Cs and the users concerned
shall have no right to compensation for any such removal. REFASHION EXCHANGE shall also be authorised to suspend or terminate the services for users according
to Section 11 below.
 
Finally, users shall compensate REFASHION EXCHANGE from all third party claims regarding the wording of their product information and/or the description of the 
products they list on the website.
 
1.7. Availability of the Website
 
REFASHION EXCHANGE does not make any promises about the availability or accessibility of the website or guarantee that your access to the website, the content on 
it or the services it provides will be delivered uninterrupted, timely or error-free, and that is whether or not the website is accessible via a partner website.
 
REFASHION EXCHANGE shall endeavour to keep the website accessible 7 days a week, 24hours a day, subject to cases of circumstances outside of its control, i.e. 
“force majeure events” as recognised by the British courts. However, for technical maintenance and/or security reasons, REFASHION EXCHANGE may be obliged to
partially or totally suspend access to the website temporarily and without notice. By accepting these conditions of use, users accept any such technical interruptions.
 
REFASHION EXCHANGE reserves the right to update the website, particularly for technical or commercial reasons. When any such changes do not alter the conditions 
of use or, more generally, do not substantially and adversely affect the services that are provided, users may be informed of the changes made but their acceptance to
such changes will not be required.
 
1.8. REFASHION EXCHANGE’s online intermediation services
 
REFASHION EXCHANGE promises that it will operate the website and provide its services with reasonable skill and care and that it will use its reasonable endeavours 
to correct any faults of which it is aware.
 
During the performance of its online agency services, users acknowledge that unless otherwise specified REFASHION EXCHANGE’s role is to act as an agent between 
users. In this respect, except under specific circumstances or in specific cases REFASHION EXCHANGE does not act as a reseller of the products and at no time
becomes the owner of the products.
 
REFASHION EXCHANGE cannot guarantee that a seller’s Product will meet a buyer’s requirements.
 
Quality control carried out by REFASHION EXCHANGE only concerns the adequacy of the Seller’s Product with the description thereof in the product information filled 
out by the Seller. REFASHION EXCHANGE does not control the adequacy of the Buyer’s expectations with the seller’s product information. Therefore, REFASHION
EXCHANGE does not guarantee that the Product will satisfy the Buyer, whether on an esthetical or a practical level regarding the functioning thereof.
 
1.9. Promises, exclusions and limitations of REFASHION EXCHANGE’s liability 
 
1.9.1. REFASHION EXCHANGE’s promise of liability
 
REFASHION EXCHANGE remains liable by law and none of the following can exclude or limit REFASHION EXCHANGE’s liability:
 
(a) Gross negligence, death or personal injury caused by its negligence, fraud or fraudulent misrepresentation;
(b) Supposing such regulations are applicable, the breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and 
Services Act 1982;
(c) Supposing such regulations are applicable, defective products under the Consumer Protection Act 1987; or
(d) Any other matter for which it would be illegal or unlawful for REFASHION EXCHANGE to exclude or attempt to exclude its liability.
 
If you are using the website for purposes unrelated to your trade, business, craft of profession, you have certain rights as a consumer, including legal rights relating to 
faulty or misdescribed goods. Nothing in these General T&Cs will reduce these legal rights.
 
For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
 
1.9.2. Exclusions of liability
 
REFASHION EXCHANGE will not be responsible or liable:
 
          - for any losses related to any business of yours including (without limitation) lost data, lost chance of sale or purchase, loss of profits, revenue, business, 
opportunity, goodwill, reputation or business interruption and any indirect loss suffered by the user; or
 
          - if it is prevented or delayed from complying with its obligations under these General T&Cs by anything a user (or anyone acting on their behalf) does or fails to do 
or due to events which are beyond its reasonable control.
 
Subject to the paragraphs above in this Section and if you are using the website for business purposes, subject to the paragraph below, if either you or REFASHION 
EXCHANGE fails to comply with these General T&Cs, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are
a direct and foreseeable consequence of the failure to comply with these General T&Cs. Losses are foreseeable where they were contemplated by you and REFASHION
EXCHANGE at:
 
          - if you are a buyer, the time your order is accepted;
 
          - if you are a seller, the time you confirm your agreement to the price at which your product will be listed on the website; or
 
          - in any other circumstances, the time you accept these General T&Cs.
 
1.9.3. Limitations of liability
 
If you are using the Website for purposes relating to your trade, business, craft or profession, subject to the first paragraph of this Section, REFASHION EXCHANGE 
limits its liability whether arising in contract, tort, breach of statutory duty or otherwise in respect of any claim made under or otherwise in connection with these General
T&C’s to:
 
          - if you are a buyer, for each order you place, the purchase price of the products for that order;
 
          - if you are a seller, for each product listed for sale and which is ordered by a buyer, the net seller’s price at the time the product is ordered; or
 
          - in any other circumstances, an amount not exceeding £100.
 
You must follow any advice we give you to keep products we deliver to you safe (including any instructions provided with the Products). We cannot accept liability for 
damage to products we have supplied which is caused by your failure to follow this advice.
 
By using the website you acknowledge and accept the characteristics and limitations of the internet, particularly in terms of technical performances; response times to 
view; verify or transfer information; and the risks inherent in all connections and transfers via the internet. Accordingly:
 
          - REFASHION EXCHANGE is not responsible for any data or information uploaded by users including any content posted or uploaded on a product information 
page. It is your responsibility to make backup copies of any of the content you post, upload or published on the website and we strongly recommend you do so;
 
          - REFASHION EXCHANGE makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, trojan 
horses, cancel-bots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation
including transmission arising from your download of any content, software you use to download the content, the website or the server that makes it available. In
this respect you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against
any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this Section 1.9.1, any content downloaded or otherwise
obtained through the use of the website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that
results from the download of any such content.
 
REFASHION EXCHANGE does not have any control over and is not responsible for the truth or accuracy of any third party content and is not responsible for verifying 
the ownership of any content posted or uploaded onto the website.
 
Please note that any information posted via the functionality available on the website is the opinion of the person posting or sending only and does not necessarily 
reflect REFASHION EXCHANGE’s opinions or attitudes. You should therefore not rely on information as being accurate or complete. You accept that if you do rely on
the information posted or uploaded by other users, you do so at your own risk.
 
Any postings or uploads on the website do not constitute any form of recommendation, representation, endorsement or arrangement by REFASHION EXCHANGE
 
To be clear, each user, acts on his/her own behalf at all times and does not act as REFASHION EXCHANGE’s representative or agent in any way. REFASHION 
EXCHANGE does not endorse nor is it responsible for any of the actions of any user.
 
During the performance of its online agency services, REFASHION EXCHANGE shall not be liable for any claims or losses in connection with or arising from the 
contracts that users enter into with each other via the website unless REFASHION EXCHANGE is at fault.
 
Except in relation to complaints for late or non-delivery of products in circumstances whereREFASHION EXCHANGE is at fault, Users will be responsible for responding 
to any complaints or claims regarding the products they have posted online; the product’s description and any user comments on the product Information page; and/or
the shipment of the products to REFASHION EXCHANGE by the Seller (whether such shipment is for the purposes of products being sold, exchanged or returned) and
any such complaints or claims will be redirected to the designated user in the first instance.
 
You are responsible for the legality of your actions under the laws that apply to you and the legality of any items you list on the website. In particular you acknowledge 
that you are solely responsible for all tax obligations related to the transactions completed via the website. You also acknowledge that REFASHION EXCHANGE is not
responsible for warning, informing, assisting or substituting users or providing them with any type of advice regarding any tax issues or obligations related to the
transactions completed via the website.
 
If a written complaint is made by an identified third party notifying REFASHION EXCHANGE of a user’s misuse of the service or website or that the user has behaved in a 
way which objectively could be regarded as inappropriate, REFASHION EXCHANGE reserves the right to (i) immediately remove the product listed for sale from the
Website that is the subject of the complaint and/or to cancel all transactions in progress and remove other products listed for sale for the user and/or (ii) suspend or
terminate its services to that user in accordance with section 1.11 below. Users will always be notified by email of actions taken by REFASHION EXCHANGE. If
REFASHION EXCHANGE cancels the Transaction(s), users will be automatically refunded (the refund amount will be credited to the card used to make the payment or
to the user's PayPal account) or the refund will be credited to the User's Electronic Purse if they have one.
 
Users are informed that REFASHION EXCHANGE may disclose any information concerning them, including personally identifiable information, to the judicial and 
administrative jurisdictions, and to the competent fraud and crime control authorities. For any information concerning personal data and REFASHION EXCHANGE’s
privacy policy, please visit the following address: http://refashionexchange.com/privacy
 
1.10. Acceptance of IT or electronic elements of the Website as evidence 
 
To the extent necessary and for evidentiary purposes, REFASHION EXCHANGE shall be expressly permitted to avail itself of any programs, data, files, recordings, 
identifiers, passwords, transactions or other elements from the website (such as monitoring reports or other reports, etc.) in computer or electronic format or media and
created, received or stored directly or indirectly by REFASHION EXCHANGE in its IT systems.
 
1.11. Service Suspensions and termination
 
In the event of a breach of any of these General T&Cs (particularly in case of non-payment within the applicable time periods specified there in or failure to comply with 
these general terms and conditions) REFASHION EXCHANGE may temporarily suspend a user’s access to REFASHION EXCHANGE’s services to allow for, among
other things, the dispute to be resolved, if possible. REFASHION EXCHANGE reserves the right to do so regardless whether such breach is discovered by REFASHION
EXCHANGE or where it is notified following its receipt of a complaint from another user.
 
If a resolution is not found within two (2) days of REFASHION EXCHANGE’s notification of the discovered irregularities, REFASHION EXCHANGE shall be permitted to 
terminate the user’s access to the services. Prior to such termination, an email will be sent to the user concerned informing them about this measure including the
reasons for the termination.
 
Moreover, REFASHION EXCHANGE reserves the right to immediately and without prior notice terminate the services provided if a user’s conduct seriously breaches 
these General T&Cs, particularly in the following cases: the sale of counterfeit items or items that have been banned from sale, creation of several accounts, payment
method fraud, attempted fraud or any other criminal offence. Such measures shall not give rise to any compensation whatsoever from REFASHION EXCHANGE.
 
1.12. Making complaints or claims
 
1.12.1. Complaint /claim regarding another User
 
All complaints regarding another User must be sent to REFASHION EXCHANGE at the following address: REFASHION EXCHANGE, B&D Studios, Commercial Union 
House, Pilgrim St, Newcastle upon Tyne, NE1 3QE, UK
 
Please note that REFASHION EXCHANGE will use user nicknames for the purposes of dealing with such complaints and will not disclose any personal information 
without their prior consent, except as may be required by law.
 
Should a user or a holder of rights identify a counterfeit or banned Product, he must inform REFASHION EXCHANGE thereof, by sending a email to 
complaints@refashionexchange.com
 
1.12.2. Complaint/claim regarding REFASHION EXCHANGE
 
Any user wishing to make a claim to REFASHION EXCHANGE regarding the services it has provided or products that it owns and lists directly on the website can 
contact REFASHION EXCHANGE by post at the above address, or by sending a email to complaints@refashionexchange.com
 
1.13. Miscellaneous provisions
 
1.13.1. Term and validity
 
Users will be bound by these General T&Cs once they access the Website or from when they register on the Website and until their account is cancelled, regardless of 
whether or not Users complete any Transactions.
 
These General T&Cs may occasionally be supplemented by other sections or appendices.
 
REFASHION EXCHANGE reserves the right to modify its General T&Cs at any time, without notice or obligation to give reasons for its decision and without its liability
being incurred thereby.
 
The applicable general T&Cs are those in force on the date of use of the website by users and/or on the day a new product is listed according to the nature of the 
modification made to the General T&Cs.
 
1.13.2. Applicable law
 
These General T&Cs are governed by the laws of England and Wales.
 
In the event of a dispute between the user and REFASHION EXCHANGE concerning the interpretation, performance or termination of this document, REFASHION 
EXCHANGE strongly encourages the user to contact the company in the first instance to attempt to resolve the disagreement amicably. REFASHION EXCHANGE
hereby notifies Users that there are alternative dispute settlement options such as mediation or arbitration.
 
If no amicable solution to the dispute is found, REFASHION EXCHANGE and the User agree to refer the dispute to the British courts. The terms of this article 1.13.2 do 
not deprive consumers of their right to take legal action, or to defence in the event of legal action, in their country of residence or domicile, or of their right to consumer
protection measures as set out in the legislation applicable in their country of residence.
 
1.13.3. Other provisions
 
These General T&Cs shall prevail over all such other general or specific terms and conditions as have not been expressly approved by REFASHION EXCHANGE.
 
These General T&Cs, as may be modified from time to time in accordance with Section 13.1, govern REFASHION EXCHANGE’s relationship with you and as such 
REFASHION EXCHANGE intends to rely upon the written terms set out in them. If REFASHION EXCHANGE agrees any changes to these General T&Cs with you,
please make sure you ask for these to be put in writing. In that way, we can avoid any problems surrounding what is expected of REFASHION EXCHANGE and you,
the User.
 
The Appendices form an integral part of these General T&Cs. The provisions of these General T&Cs and their Appendices are severable. If any provision of these 
General T&Cs is held to be invalid or unenforceable by a competent court, the other provisions shall remain valid and in full force and effect
 
 
2. SELLING PRODUCTS

2.1 Mandatory
 
Within the framework of the online agency services provided by REFASHION EXCHANGE, the Seller agrees to appoint REFASHION EXCHANGE as an agent to do the 
following:
 
          - Publish the product information on the website which constitutes a listing for sale, with all the content inputted by the Seller and, where appropriate, 
            provide modifications to the product photographs, within the limit of a simple silhouetting
 
          - Accept the buyer’s order, on behalf of the seller;
 
          - Receive, on the seller’s behalf, the amounts paid by the buyer in connection with the transaction;
 
          - Create in REFASHION EXCHANGE books a “proxy” account in the name of the seller and comprising the Product Price; and
 
          - Receive and then transfer the above-mentioned amounts to the seller, after deducting the commission and any other applicable deductions for outstanding sums 
as described under section 2.6.3
 
2.2 Product Information
 
2.2.1 Purpose of Product Information
 
In order to assist REFASHION EXCHANGE in identifying counterfeit Products, Sellers agree to precisely identify the brand and model of the product they are listing for 
sale.
 
Sellers promise to post only true and accurate description of the product, both its features and, where appropriate, in the presence of counterfeiting, deterioration or 
wear and tear. If there are no photos of the Product REFASHION EXCHANGE cannot create the product information. The seller promises to post on line only true,
accurate and unmodified photographs of the product and guarantees they hold all of the rights attached thereto REFASHION EXCHANGE reserves the right to remove
any photos that it considers to be of insufficient quality or unsuitable for presenting the Product properly.
 
Product information must be provided preferably in English for each product that a user wishes to list for sale.
 
The seller must describe in detail all of the product’s various features and state its price on the product Information. The minimum price for each Product is £15
 
The Product’s features stated in the product information, including, but not limited to, the Product’s condition, must match the features as declared by the Seller before 
verification by REFASHION EXCHANGE.
 
Products listed for sale must be available for buyers to order for as long as the product information remains published on the Website. A listed product can be temporarily 
or permanently removed from the website by a seller at any point, if the product has not been ordered, by deleting the product information.
 
2.2.2 Creating Product Information
 
To facilitate the creation of the Production Information, sellers have the possibility of using REFASHION EXCHANGE’s stored information and databases so that they can 
index the product precisely (by product type, brand, etc.). If the product’s exact details do not appear in the stored information, the Seller should carefully follow all of the
necessary steps to accurately index the product and create the Product Information by indicating, among other things, the product’s name, features and condition of use.
 
After the seller’s confirmation of the summary of their proposed product information and acceptance of the General T&Cs for Sale, the Product Information is submitted 
to REFASHION EXCHANGE appropriate department for approval, as described further on.
 
When users submit their first product for publication on the website, they must provide information so that REFASHION EXCHANGE can easily contact them if required.
 
2.2.3 Sellers’ obligations regarding the Products listed for sale 
 
Users agree to sell only products of which they are the sole owner or, in the case of second hand goods dealers/shops, on behalf of persons who are the sole owners of 
the products. Users must ensure they are not infringing any applicable laws and regulations or third-party rights in any way whatsoever by submitting Product Information
to REFASHION EXCHANGE or listing a product for sale via the website. Users promise (i) that the origin, condition and specification of the Products they list on the
Website are as described in the product information and (ii) that the products listed for sale are not counterfeit.
 
Upon REFASHION EXCHANGE first request, Users must provide REFASHION EXCHANGE with all such documents as may prove their ownership and/or the origin of 
the products they list for sale.
 
REFASHION EXCHANGE reserves the right to remove a user’s profile information and/or product information if for any products a user has not furnished valid proof of 
their ownership and/or the origin of the Products listed to REFASHION EXCHANGE. Users shall have no right to claim compensation for any such information removed
by REFASHION EXCHANGE for these reasons.
 
Users shall be held solely liable should they list for sale any product that is banned from sale and/or infringes or otherwise breaches applicable laws or regulations or 
third-party rights. Accordingly, sellers agree not to sell prototypes (clothes or accessories made before being launched for mass production) or uniforms (clothes or
accessories intended for the employees of certain brands) or those products from “staff sales” or “press sales” which are not authorised for resale.
 
Should the listing of any such products on the website come to REFASHION EXCHANGE’s knowledge, it shall be authorised to remove the relevant product information 
and/or user’s profile information, and the user shall have no right to claim any compensation on this basis.
 
2.2.4 Sellers’ obligation to monitor their accounts
 
Once Sellers have posted their product information online, they must regularly log-in to their account to monitor their transactions in progress. If a seller is unable to 
log-in and monitor their account for an extended period of time, they must temporarily suspend their product listing i.e. their product information by using the “Seller
Vacation” settings in the “selling” section of the user account menu. When the Seller returns, the user may resume the sale by using the same settings.
 
2.3. Approval and Posting of Product Information 
 
2.3.1. Process for approving Product Information, Prices and Commission
 
To ensure the consistency of the Products listed for sale on the Website, REFASHION EXCHANGE reserves the right to accept or refuse a Seller’s Product Information 
before it is posted on the website. If the Product Information is accepted, REFASHION EXCHANGE will send the user an email regarding the price and indicating the
amount of the Commission that REFASHION EXCHANGE will include in the Price if the seller agrees to list the product for sale on the website.
 
The services offered by REFASHION EXCHANGE are remunerated by way of a Commission that REFASHION EXCHANGE deducts from the Price of a Product paid 
for by the Buyer.
 
The Commission received by REFASHION EXCHANGE corresponds to the sum paid for each Transaction to REFASHION EXCHANGE by the Buyer in exchange for 
services between the Seller and the Buyer, arranging inspection of the Products and dispatch of the products. That commission is included in the sale price at which
the Product is listed on the Site.
 
The Commission received by REFASHION EXCHANGE in the event of the sale of a product will be calculated in accordance with the following scale:
 
Commission in GBP £ 
10 % (incl. tax) for prices ranging above £3000
12 % (incl. tax) for prices ranging from £2000 and £3000
15 % (incl. tax) for prices ranging from £1000 and £2000
18 % (incl. tax) for prices ranging from £500 and £1000
21 % (incl. tax) for prices ranging from £250 and £500
24 % (incl. tax) for prices ranging from £100 and £250
26 % (incl. tax) for prices ranging from £50 and £100
£10   (incl. tax) for prices ranging from £15 and £50
 
This method of calculating Commissions shall be applicable as of 1 June 2017 and thus applies to all products offered for sale after such date.
 
The commissions previously agreed by the Seller and REFASHION EXCHANGE (based on the previous ways of calculating Commissions) shall remain unchanged 
regarding Products offered for sale prior to such date
 
Please note that such new scale shall not give rise to any reimbursement, regarding transactions entered into previously (if, for example, a seller discovers a difference 
between the amount of the commission paid by him previously and the Commission based on the fixed commissions scale). Conversely, REFASHION EXCHANGE
shall not be authorised to seek any reimbursement on such basis.
 
REFASHION EXCHANGE reserves the right to modify the commission scale at any time. The scale applied shall be the scale in force on the date on which a product is 
offered for sale.
 
REFASHION EXCHANGE will only be entitled to the commission once the product has been sold.
 
REFASHION EXCHANGE may suggest a change of the net seller’s price in order to make its price consistent with those of other products listed on the website and with 
market expectations generally. Sellers therefore agree to discuss the amount of the price in good faith with REFASHION EXCHANGE.
 
Throughout the sale process, the price and the related commission shall be fully disclosed to the seller. Before a product is listed for sale on the website, the seller will 
be required to confirm that he/she agrees to the net seller’s price and to the level of REFASHION EXCHANGE commission.
 
Unless agreed otherwise, no price supplements shall be charged by the seller to the buyer for the packaging of a product.
 
REFASHION EXCHANGE shall use reasonable efforts to validate and post the product information online within a reasonable timeframe.
 
2.3.2. Modification by the Seller of the Product Information, Price and Commission
 
Sellers may request to modify their product information by contacting REFASHION EXCHANGE Via the message system in their account. All modifications of the 
product information and specifically additional images, shall be subject to moderation and approval by REFASHION EXCHANGE before being posted online in the
product information on the website.
 
However, sellers will not be able to modify the product information for a transaction that is in progress (i.e. after a buyer has placed their order for that product) and any 
price modifications shall not be effective until accepted by the seller.
 
The seller has the possibility of reducing its price, in which case Refashion REFASHION EXCHANGE is also adjusted in accordance with the scale mentioned in clause 
2.3.1 hereof and the previous price will appear crossed out on the product information.
 
Throughout the sale process, the seller’s price, the net seller’s price and the related commission will be fully disclosed to the Seller. Before a product is listed for sale or 
its price reduced thereafter, the Seller will be required to confirm, on each occasion, their agreement to the “Seller’s Net Price” and REFASHION EXCHANGE’s
commission.
 
2.4. Option of a direct purchase of the Product by ReFashion Exchange 
 
Exceptionally, after the Product Information has been reviewed by REFASHION EXCHANGE and following any negotiations regarding the Price, REFASHION 
EXCHANGE may offer to purchase the Seller’s Product directly itself. Correspondence in this regard will normally be exchanged directly via email. Once the terms of
sale are agreed upon, REFASHION EXCHANGE shall send the Seller a purchase order for the Seller to countersign. Following signature of the purchase order, a
binding contract for the sale of the Product is formed between REFASHION EXCHANGE and the seller, the latter must then proceed to ship the Product to REFASHION
EXCHANGE in accordance with section 2.6.2. In this case, REFASHION EXCHANGE will become the owner of the product and may freely dispose of it.
 
2.5. Product conformity check
 
If at the time of the conformity check, REFASHION EXCHANGE realizes that the product does not correspond or does not conform to the product information produced 
by the Seller (specifically concerning the condition of the product), REFASHION EXCHANGE promises (i) to negotiate with the Seller and the buyer to obtain a price
reduction or (ii) to cancel the order and reimburse the buyer
 
In the event that the order were cancelled and if the seller wishes to have the product returned to it, a fixed sum of £12 all taxes included for an item which does not 
conform and/or counterfeit for reasonable handling costs (costs relating to the dispatch of the Product to REFASHION EXCHANGE, cost of silhouetting Photos, costs
relating to the re-dispatch of the Product to the Seller) will be invoiced to it by REFASHION EXCHANGE.
 
In the event that REFASHION EXCHANGE were not to manage to return the product to the seller specifically when the product is returned to REFASHION EXCHANGE 
by the carrier following a fist consignment and REFASHION EXCHANGE was unable to contact the Seller by email or by telephone, REFASHION EXCHANGE shall
become the owner of the Products which have not been claimed, within a period of six (6) months with effect from receipt of the product(s) by REFASHION EXCHANGE.
These products will, where necessary, be destroyed or sent to a charity if their condition so permits.
 
2.6. Product Sales and Payments to Sellers
 
2.6.1 Order checking process 
 
An anti-fraud check may be carried out on the buyer by our partner and/or by REFASHION EXCHANGE’s “Risk” department, by telephone, electronic mail or post in 
order to validate the Order before the Product is dispatched accompanied, where appropriate, by a request for additional supporting documents.
 
Within the framework of the check made, an order may be cancelled by REFASHION EXCHANGE if the information provided by the buyer are deliberately mistaken 
and/or fraudulent, even after validation of the order. In that case, the seller shall be informed by mail of the measures taken by REFASHION EXCHANGE which will put
the product on sale on the seller’s behalf.
 
2.6.2 Sale process and sending Products to ReFashion Exchange
 
A seller whose product is ordered by a buyer shall receive an order notification by email informing the seller that the product must be sent to REFASHION EXCHANGE 
to check the product conforms with the description made by the Seller in the product information. The email shall contain a prepaid postage voucher allowing the seller
to send the product to REFASHION EXCHANGE free of charge.
 
REFASHION EXCHANGE uses Royal Mail tracked returns for UK customers and Royal Mail International Business Returns for it’s customers in the EU.
 
Sellers residing in overseas territories and departments (DOM-TOM) shall bear the full cost of sending and insuring their Product until it reaches REFASHION 
EXCHANGE’s conformity control office.
 
Sellers should obtain proof of postage for each parcel that they send to REFASHION EXCHANGE.
The seller should endeavour to dispatch the product by the assigned carrier (using a print out of the prepaid voucher) within two (2) working days following confirmation 
of sale and in any event, should dispatch the product no later than six (6) working days following the date of that confirmation. Only the product and any accompanying
accessories which are to be sold with it should be posted, along with a printed copy of the order, no other items should be posted including, without limitation, any
marketing documentation in any format whatsoever.
 
REFASHION EXCHANGE regrets that it will not be liable to the seller for any damage to or loss of products being delivered to REFASHION EXCHANGE when the 
package is dispatched without the prepaid voucher
 
REFASHION EXCHANGE shall only be liable for any loss or damage of products from the moment it takes possession of the dispatched products. If a product is lost or 
damaged by the carrier to which the product was consigned by the seller for shipment to REFASHION EXCHANGE, the Seller’s compensation will depend on the
compensation proposed by their chosen carrier
 
To guarantee the best insurance coverage for the products during their shipment to REFASHION EXCHANGE, Sellers may, at their option and cost, take out their own 
insurance covering loss or damage of the product during shipment to REFASHION EXCHANGE. In this case, the seller should not use the prepaid voucher sent by
REFASHION EXCHANGE.
 
If REFASHION EXCHANGE does not receive the product within 15 calendar days following confirmation of the product’s sale, REFASHION EXCHANGE reserves the 
right to cancel the sale of the product in question and will inform the buyer accordingly.
 
The seller promises to dispatch thoroughly clean products to REFASHION EXCHANGE (i.e. products that have been washed and ironed, if necessary). Otherwise, 
REFASHION EXCHANGE may charge the seller for the reasonable costs of cleaning and/or ironing the products and may deduct such costs from any sums due to the
Seller by REFASHION EXCHANGE. In order to prevent complaints, the seller shall take particular care when packaging the products to be sent (for example, by using
reinforced envelopes with bubble wrap and reinforced parcel seals). Where the Seller is sending more than one Product to REFASHION EXCHANGE at the same time,
it shall endeavour to dispatch all the products in one parcel. The Seller should keep their proof of postage of any parcels they send in a safe place and for one month
after the postage date.
 
In order to obtain payment, sellers must provide their bank details account details or Paypal information on their customer account so that REFASHION EXCHANGE 
can make an electronic transfer into the Seller’s bank or its Electronic Money Wallet. The name and surname must compulsory correspond to those for the bank
account so that the transfers will be authorised by the bank concerned. If the Seller opts to receive payments into his/her PayPal account, PayPal’s charges for such
transfers may apply. Please check Paypal’s general terms and conditions for your appropriate country at click here.
 
We take reasonable care, in so far as it is in our power to do so, to keep the details of your orders and payments secure, but in the absence of negligence on our part 
we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
 
2.6.3 Payments to the Seller for Products sold on the Website
 
The amounts received from the buyer, and from which the following amounts will have been deducted: (i) the Commission due to REFASHION EXCHANGE; (ii) the 
Shipping Costs and (iii) any outstanding sums which may be due to REFASHION EXCHANGE e.g. cleaning and ironing charges, will be fully repaid to the Seller by
REFASHION EXCHANGE after REFASHION EXCHANGE has confirmed the conformity of the Product with the product information by REFASHION EXCHANGE’s
Conformity Department.
 
However, if, after the product has been shipped to the buyer, the seller will have to reimburse, at REFASHION EXCHANGE’s first request, the sums received from 
REFASHION EXCHANGE for the Transaction and reimburse any shipping costs to the Buyer, when:
 
(i)         The Product is counterfeit, has been banned from sale, in breach of the Seller’s obligations under section 2.8 “Listing counterfeit Products or which have been 
banned from sale
 
(ii)         The Buyer exercises their rights to cancel the contract during the cooling off period of fourteen (14) calendar days, if a Product form a Professional Seller is 
returned and on the conditions described under section 3.6.3 “Right of withdrawal”
 
If REFASHION EXCHANGE has not paid the Seller any amount in connection with the transaction, the Seller shall not be entitled to any such payment following a 
validly returned product by a buyer or REFASHION EXCHANGE.
 
Sellers expressly waive their right to claim any amounts (be they interest or other amounts) that may accrue as a result of the temporary immobilisation of the amounts 
received by REFASHION EXCHANGE in connection with a transaction.
 
Please note that transfer payments may not be credited to the seller’s bank or PayPal account immediately, as a result of an approximate processing period of up to five 
(5) days between the banks involved in the transfer after the product is judged conformed. If a seller fails to pay the amounts due to REFASHION EXCHANGE,
REFASHION EXCHANGE may, at its sole initiative and after providing written notice to the seller that it will do so (i) offset any outstanding amounts against any amounts
it is supposed to repay to the user, and/or (ii) retain the products purchased or sold by the seller until full payment of the amounts due, and/or (iii) allocate in priority the
amounts it receives for a new transaction to any outstanding amounts; the seller will then be liable for paying the extra amount in order to be able to purchase the new
Product he/she wishes to purchase.
 
2.7. Sale of imported Products on the territory of the EEA
 
REFASHION EXCHANGE reserves the right to request from sellers who are based outside the territory of the European Economic Area, or who are offering products 
located outside such territory, documentary evidence that they have obtained authorisation from the holder of the relevant rights.
 
In the event, the seller does not provide REFASHION EXCHANGE with such documentary evidence, REFASHION EXCHANGE reserve the right to stop any transaction 
and to suspend the sellers’ account, after having informed the Seller of this by email.
 
REFASHION EXCHANGE reserves the right to re-invoice, where necessary, the customs charges on dispatch of the product by the seller at REFASHION EXCHANGE.
 
2.8. Listing counterfeit or banned Products on the Website
 
REFASHION EXCHANGE examines the products before dispatching them, and uses its best efforts to combat counterfeiting or the sale of banned products (e.g. 
Products infringing applicable laws or regulations or third-party rights; prototypes (clothes or accessories made before being launched for mass production) or uniforms
(clothes or accessories intended for the employees of certain brands) which are not authorised for resale). If, however, a buyer receives a counterfeit product or a
product that has been banned from sale, a buyer may return the Product to REFASHION EXCHANGE and receive a refund.
 
All sellers promise that the products they sell are not counterfeit or banned from sale.
 
Should any counterfeit or banned products be discovered, it shall immediately be withdrawn and the sellers’ account suspended for the Period of six (6) months. Should 
any counterfeit or banned products be discovered once more regarding the same Seller, said Seller shall not be entitled to re-register for a period of five (5) years.
 
In addition, if a counterfeit or banned product is listed on the website, the seller of such product shall assume the risk of such product being seized by the competent 
authorities (police, HM Customs, etc.) or by the proprietor of the trade mark in question, which reserve the right to retain or destroy it. The sellers shall then be personally
responsible for recovering the product at their own risk and cost.
 
In this respect, please note that according to the Fraud Act 2006, Trade Mark Act 1994, and the Copyright, Designs and Patents act 1988 as governed by UK Law, 
Counterfeiting is punishable by up to 10 years in prison and substantial Fines.
 
If a counterfeit or banned Product is nevertheless listed for sale or seized by the competent authorities or the relevant brand/owners of the intellectual property rights 
concerned or the rights holder after having being sold, the transaction shall be cancelled. In this case, sellers shall refund to REFASHION EXCHANGE any amounts
the sellers may have received in connection with the sale of such products and shall compensate us for any costs incurred by REFASHION EXCHANGE and/or the
buyer arising out of the seller’s activity and shall guarantee REFASHION EXCHANGE against any legal proceedings.
 
In the event of doubt as to the authenticity of a product, REFASHION EXCHANGE reserves the right to request from the Seller any documentation proving the 
authenticity of said product and to suspend the account of the Seller pending receipt of such documents.
 
2.9. Specific additional terms that apply when the Seller is a Professional Seller
 
A Professional Seller is required to indicate their professional status when setting up their account on the Website
 
Professional sellers (which shall include REFASHION EXCHANGE when it is offering products that it owns directly to user via the Website), shall duly perform their 
statutory and regulatory obligations in respect of the sale of products to buyers that are consumers and in particular shall ensure that:
 
(a) They do not make a misleading act or omission, which results in the buyer purchasing a product that they would not have otherwise have purchased;
 
(b) They provide buyers with the cooling-off period and other buyer remedies (as applicable) and any statutory remedies that buyers may have under applicable laws 
and regulations; and
 
(c) The products they list for sale on the website conform with their description provided by the seller in the product information, are of satisfactory quality and fit for any 
purpose stated by the professional seller in that description or for any purpose for which such products are commonly used and, unless otherwise stated, are free
from material defects in design, material and workmanship.
 
Professional sellers shall also be responsible for making all necessary declarations to the relevant administrative authorities in order to comply with applicable laws and 
regulations (in particular as regards their obligation to register their business).
 
REFASHION EXCHANGE hereby informs sellers that those who regularly conduct sales and/or sell a large number of products may qualify as professionals by the tax 
or other authorities and may therefore be subject to the obligations applicable to professional sellers under applicable laws and regulations and under these general
T&Cs. It is hereby expressly specified that sellers are responsible for complying with all obligations binding upon them, including making all necessary declarations to
the relevant authorities in order to comply with applicable law and REFASHION EXCHANGE shall not assume any liability in this regard.
 
REFASHION EXCHANGE strongly recommends that Sellers who achieve on a website a turnover of more than £15,000 over rolling periods of three (3) months declare 
themselves as professional sellers on said website and make all necessary declarations to the relevant administrative authorities in order to comply with applicable laws
and regulations. It is specified that that amount is provided for information by REFASHION EXCHANGE and it is up to the sellers to obtain information directly from the
competent tax departments in order to determine with effect from what amount and/or which conditions they can be considered to be a professional seller by the
authorities. REFASHION EXCHANGE reserves the right to request Professional Sellers to provide it with documentation confirming their identities and address to verify
such documentation and to hold the information confirming the identity of professional sellers and their contact details and the relevant identity documents for the entire
period of an account’s operation and for a period of five (5) years after an account has been closed.
 
REFASHION EXCHANGE will store a record of your transactions for a minimum of one year.
 
 
3. BUYING PRODUCTS
 
3.1. Placement of an Order by a Buyer
 
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
 
The product Information page indicates whether the product that is listed for sale is owned and being sold by a Non-Professional Seller or by a professional seller, 
including REFASHION EXCHANGE.
 
Information on the Products shall be provided by the sellers in their original language. If that language is any language other than English, a translation shall be made 
available by REFASHION EXCHANGE into English for information purposes only. The original language of the Product Sheet shall prevail in the event of any
inconsistency or conflict with any translation. In the event of doubt, it shall therefore be mandatory to refer to the original language. REFASHION EXCHANGE shall
assume no liability in connection with the proposed translation, which is provided for information purposes only.
 
In addition, please note that products are only shipped to the places indicated in the table in Section 3.2 “Delivery and Shipping Costs”
 
All prices and offers remain valid as advertised from time to time. The price of a product displayed on the site at the time the order is accepted will be honoured, except 
in cases of patent error.
 
The prices of all products listed for sale on the website are inclusive of all taxes, excluding customs taxes, and appear on the product Information page of a listed 
product. Please note certain transportation taxes and customs charges in force in some countries may be additionally invoiced and will be stated at the time the order is
paid for.
 
All Items from REFASHION EXCHANGE are shipped DDU (Delivered Duty Unpaid) and will be charged for the items purchased and shipping costs only. Import duty or 
tax costs, if applicable, will be invoiced to you directly from the proper authorities. We recommend you contact your local customs authority to determine a landed cost
price prior to purchase completion.
 
The product Information page indicates whether the product that is listed for sale is owned and being sold by a Non-Professional Seller or by a Professional Seller, 
including REFASHION EXCHANGE.
 
The order is an offer by the buyer to enter into a binding contract with the seller or REFASHION EXCHANGE and of the positive “Conformity Check” carried out by 
REFASHION EXCHANGE (in particular conformity with the product Information, not counterfeit, not deteriorated etc.).
 
REFASHION EXCHANGE reserves the right, in the event of not receiving a product or after a negative “Quality Control”, to cancel the order and refund the buyer.
 
When REFASHION EXCHANGE directly lists its own products for sale on the website, the sale is completed once ordered.
 
3.2. Delivery and Shipping costs
 
Buyers must then provide certain mandatory information, which are essential in order to complete the Transaction:
 
          - Surname, first name and, if appropriate, the surname and first name of the person to whom the Product is to be delivered, if different;
 
          - The delivery address. This must be accurate and complete to allow and facilitate the shipping of orders; and the invoicing address, if it is different form the 
delivery address,
          - A contact phone number where required which is compulsory for deliveries outside the United Kingdom.
 
REFASHION EXCHANGE shall ship the order to the buyer by any carrier it approves.
 
The shipping costs are a contribution by the buyer to the costs incurred by REFASHION EXCHANGE (shipping, insurance or other costs, etc.) as provided below, for 
the shipping of the product to the buyer. The shipping costs will vary with the value of the products ordered and are set out below in respect of the different countries to
which orders can be shipped. Unusual products or orders will be subject to different shipping costs and the buyer shall be informed of this when placing his/her order.
 
Shipping costs may be modified according to the tariffs applicable by the carrier and will be stated at the time of the order. The shipping costs applicable to the order are 
those specified at the time the order is placed.
 
 
Shipping costs apply to products sent from the United Kingdom HQ, depending on the currencies (excluding any customs charges) for information purposes only:
 
                        <£1000              >£1000
UK                    £7                     £15
Europe              £12                   £23
USA/Can           £21                   £32
 
Clarification regarding customs duties: 
 
Customs duties, if any, are borne by the buyer.
 
 
3.3. Product Unavailability/Refusal of Orders
 
In the event that any product ordered by a buyer is unavailable for any reason whatsoever after confirmation of an order, REFASHION EXCHANGE will promptly 
contact the buyer to offer him/her to cancel the order and, if payment has been collected, provide a refund to the buyer which will be made within thirty (30) calendar
days following the validation of the order.
 
REFASHION EXCHANGE reserves the right to refuse an order from a buyer with whom a dispute exists regarding the payment of a previous order or for a product for 
which a material error has been made as regards its sale Price. In this case, the buyer will be notified by email of actions taken by REFASHION EXCHANGE, which will
automatically refund the value of the order if the buyer has already paid.
 
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to 
you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any
materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
 
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an 
error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was
advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for
any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you
have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund
once the products have been returned to us.
 
3.4. Paying for Orders
 
The price and shipping costs shall be paid by the buyer via REFASHION EXCHANGE’s secure payment system, credit card, Visa, Mastercard, or via PayPal.
 
To use the PayPal payment system, the buyer will need a PayPal account; the buyer will then be bound by PayPal’s general terms of use which may be viewed via the 
Paypal website by choosing the appropriate country. Please note that Paypal’s general terms of use may be different for users in different countries
 
REFASHION EXCHANGE shall notify the buyer and the seller by email of its receipt of payment from the buyer. This email or any payment receipts sent to the buyer are 
not an acceptance of the buyer’s order
 
If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate 
on the day your card issuer processes the transaction.
 
A check may however be made by our partners and/or by REFASHION EXCHANGE’s “Risk” department on the buyer, by telephone, electronic mail or post in order to 
validate the order before the product is dispatched and to ask, where necessary, for all additional supporting documents.
 
Within the framework of the check carried out, the buyer may be refused an order if the information provided by it are deliberately incorrect and/or fraudulent. In that case, 
the buyer will be informed by email of the measures taken by REFASHION EXCHANGE which will automatically refund the order if the latter has already been paid for by
the buyer.
 
We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we 
cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
 
3.5. Delivery
 
When REFASHION EXCHANGE is directly selling products it owns to on the Website, a delivery date will be specified to the buyer at the time of its order (“the Delivery 
Date”).
 
When REFASHION EXCHANGE is acting as an agent for the seller, the date that Product can be dispatched to the buyer will depend on when REFASHION EXCHANGE 
receives the product from the seller. Therefore, REFASHION EXCHANGE cannot commit to a specific delivery date. However, in the case of such sales, the shipping
date will be no later than the date thirty (30) days from validation of the order by the buyer.
 
Please see Section 3.6.1 ‘Non-receipt and late delivery of Products for further information regarding cancellation for late or non-receipt of an order
 
Ownership of products and risk: The products shall remain the seller’s or, where it is selling its own products directly on the website, REFASHION EXCHANGE property 
until REFASHION EXCHANGE collects the full Price of the order from the buyer including any taxes, processing and shipping costs. The risk of damage to and loss of a
product sold to the buyer shall pass to the buyer on receipt of that Product. The buyer shall therefore be liable for any damage caused to the product that is the buyer’s
fault following receipt.
 
3.6. Cancellation/Complaints/Returns/Refunds
 
None of the provisions set out in the section below (including any declaration by REFASHION EXCHANGE regarding the conformity of a product with its description or 
these General T&Cs) shall affect your statutory rights. Users may dispute any such declaration made by REFASHION EXCHANGE in accordance with Section 1.5 of
these general T&Cs
 
For further information about their legal rights in their country, Users should contact their local authority Trading Standards Department or Citizen’s Advice Bureau.
 
3.6.1. Non-receipt and late delivery of Products
 
a)   If the buyer does not receive his products within thirty (30) days after the date of his order, or, in the case of orders for Products where REFASHION EXCHANGE is 
directly selling products it owns to Buyers, if the buyer does not receive his products at the delivery date (please see Section 3.5 ‘Delivery” for further information),
the buyer will be entitled to cancel his order even after the cooling off period has expired (if it applies) by sending a registered letter with an acknowledgement of
receipt to the following address: ReFashion Exchange, B&D Studios, Commercial Union House, Newcastle upon Tyne, NE1 3QE
 
REFASHION EXCHANGE will refund the buyer within a maximum of fourteen (14) days from the date the registered letter with acknowledgement receipt is received.
 
b)     Please note that if you receive your products after you have already cancelled the transaction, REFASHION EXCHANGE will refund the price of the product(s) 
returned, the Shipping Cost (if the entire Order is being returned) and the cost of postage for returning the order to REFASHION EXCHANGE within a maximum of
fourteen (14) days from the date once REFASHION EXCHANGE receives the complete product in its original condition. Any such returns must be made in
accordance with Section 3.6.4 below.
 
Following cancellation, the buyer may choose to obtain a refund by way of a credit to his/her payment card or Paypal account, in each case on the condition that 
REFASHION EXCHANGE does not consider the cancellation/refund request regarding the total or partial non-receipt of an ordered product to have been made
fraudulently. In case of partial cancellation, only the cancelled part of the order will be refunded.
 
3.6.2. Products that do not conform with the Product Information
 
a)     Receipt of Products by ReFashion Exchange from the Non-Professional Seller that do not conform with the Product Information
 
               (i)       If REFASHION EXCHANGE discovers during quality checks that a product does not match the product information provided by the seller (e.g. regarding
the condition of the Product):
 
               -         in the case of Products that partially match their description, REFASHION EXCHANGE shall on behalf of the Buyer (i) negotiate with the seller in order 
to reduce the price or (ii) cancel the sale and refund the buyer, at the buyer’s option. If the buyer and seller agree to a price reduction, the buyer’s
payment card or Paypal account will be credited or they will be issued with a Promo code or credit voucher for the difference in price, at the buyer’s
choice; or
 
                -        In the case of products that substantially do not match the product information provided, that are counterfeit or, for products listed by professional sellers, 
where the product, if sold, would place them in breach of their statutory obligations (see Section 2.8 of these general T&Cs for further details),
REFASHION EXCHANGE shall cancel the sale and refund the buyer.
 
               (ii)      If the buyer’s order is cancelled, the buyer may choose to obtain a total or partial refund, by way of a credit to his/her payment card or Paypal account.
 
b)        Receipt of Products by the Buyer that do not conform with the Product Information
 
                (i)      For products purchased from Non-Professional Sellers: If a product received by a buyer does not match its description in the product information, the 
buyer should, within a maximum deadline of fourteen (14) days as from the date of reception of the product, contact REFASHION EXCHANGE. To notify
REFASHION EXCHANGE of a claim for non-conformity of a product purchased from a Non-Professional seller, the buyer must send an email to
REFASHION EXCHANGE explaining why the product does not conform to its product information and/or these general T&Cs together with photos
substantiating their claim
 
                 -       REFASHION EXCHANGE shall inspect the product to determine whether it conforms to the product Information and these General T&C’s.
 
                 -       The refund may take the form of a payment re-credited to the Buyer’s payment card or Paypal account (as appropriate)
 
                 -        All products returned by buyers because of a lack of conformity with the product information shall imperatively have kept the seal/tag (label) initially 
affixed by REFASHION EXCHANGE to the product during its dispatch.
 
               (ii)       For Products purchased from Professional Sellers, including REFASHION EXCHANGE when it sells its own products on the website:
 
                 -        If a buyer receives a counterfeit product or a product that has been banned from sale, the buyer may return the product to REFASHION EXCHANGE 
and receive a refund, except in the event of fraud of the buyer. REFASHION EXCHANGE shall not be liable for the failure by any Professional or
Non-Professional Seller in fulfilling that Seller’s obligations under Sections 3.7 “buying” and 2.9 “Selling” as applicable, and in particular where a seller
fails to provide a refund or other remedy for any products returned by the buyer that do not conform to the description in the product information.
 
3.6.3. Right of withdrawal in the case of a purchase from a Professional Seller
 
                a)      For purchases from professional Sellers, including from REFASHION EXCHANGE when it is selling Products it owns directly via the Website: When a 
buyer in the European Economic area, acting as a private individual, purchases a product from a professional seller, that buyer shall have a ‘cooling off
period’ which ends fourteen (14) days beginning the day after the buyer receives the product. During this cooling off period the buyer may exercise
his/her right to cancel the Transaction with the Professional Seller or REFASHION EXCHANGE (as applicable), without having to give any reasons or pay
any penalties.
 
                         The buyer may exercise his/her right to cancel the transaction before the receipt of the product.
 
                         To exercise his/her right to cancel the order, the buyer must complete the withdrawal form situated in the Appendix hereto. The Buyer may also inform 
REFASHION EXCHANGE in a clear an unambiguous manner of its intention to exercise its rights of withdrawal by any other means during the
above-mentioned period of time.
 
                         If the buyer exercises the right to cancel during the cooling-off period within the above mentioned time period, the buyer will be refunded by the 
professional seller for the entire amount paid by the buyer, i.e., the price and standard shipping costs (less the cost of arranging collection from the
Buyer as per the paragraph below, if applicable) within fourteen (14) days of REFASHION EXCHANGE receipt of the Product. The seal/Tag Applied by
REFASHION EXCHANGE must not have been removed.
 
                         Please note that the buyer shall be responsible for and bear the cost of returning the Product to REFASHION EXCHANGE. If REFASHION EXCHANGE 
does not receive products that have been cancelled, it may arrange for the collection of the product from the buyer at the buyer’s cost.
 
                b)      For Buyers exercising their cancellation rights under Section 3.6 Buying Products, REFASHION EXCHANGE regrets that it cannot accept returns for:
 
                         Products that contain hygiene seals (for example, for earrings or other pierced jewellery, underwear or swimwear) which have been removed after 
receipt; or
 
                         in the case of new Products sold directly by REFASHION EXCHANGE, Products that have been worn or used outdoors, unless such use would have 
been reasonably required by the buyer to inspect the condition of the Product.
 
                         This shall not affect a buyer’s statutory rights in respect of counterfeit products or for products that do not otherwise conform to the description in the 
Product Information.
 
                c)      In all other cases, i.e. when the Buyer purchases its products from a nonprofessional seller, the buyer shall not be entitled to a ‘cooling-off period’ as 
described in the paragraph above.
 
                         However, as a commercial gesture and within 10 calendar days of receipt of the Item, buyers who do not wish to keep the products they have purchased 
may relist the products for sale on the Website.
 
                         If the buyer decides to relist on the website, REFASHION EXCHANGE will not deduct a Commission if any such relisted items are subsequently sold. 
REFASHION EXCHANGE will however, deduct the relevant charges as provided in the table below to cover its shipping, packaging and management
charges in respect of items that are resold on the Website
 
                         Purchase Price   Resale Charge
                                £1 - £100            £10
£100 - £300            £15
                            £300 - £500            £20
                            £500 - £800            £25
                            Above £800            £30
 
3.6.4. Terms and conditions for the return of Products
 
Any returns made under Sections 3.6.1 “Non-receipt and late delivery of a Product”, 3.6.2 “Products not conforming to the Product Information” and 3.6.3 above should 
be returned to the following address: REFASHION EXCHANGE, B&D Studios, Commercial Union House, Pilgrim Street Newcastle upon Tyne NE6 4PJ - UK. We
recommend that buyers obtain proof of posting for any parcels that they send to REFASHION EXCHANGE and that such parcels are sent by “Recorded Signed For”
post or by insured post, as appropriate. REFASHION EXCHANGE regrets that it will not be responsible for any products that are damaged or lost in transit.
 
Please note that products being returned due to late delivery under section 3.6.1(b) must be returned by “Recorded Signed For” post.
 
REFASHION EXCHANGE wishes to draw the attention of buyers to the fact that they must take reasonable care of the products. All products that are returned will be 
inspected on return and, in all cases, the products must be returned complete (i.e. with any accessories or other parts received with the products).
 
Where buyers have failed to take reasonable care of the products, whilst in their possession or when returning them, REFASHION EXCHANGE reserves the right to 
refund the buyer less any amounts due by way of compensation to make good any damage or loss to the products. This includes any products that are returned damaged
(where such damage has occurred following delivery to the Buyer) due to fair wear and tear, wilful damage, accident, negligence by a buyer or a third party (other than our
courier), use otherwise than in accordance with their intended use, failure to follow the manufacturer's or REFASHION EXCHANG’s instructions, or any alteration or
repair carried out without REFASHION EXCHANGE’s prior approval.
 
Any products returned in a condition where the cost of repair or cleaning would be disproportionate when compared to the price of the product will (unless received by 
the buyer in such condition) not be refunded and will be kept at the buyer’s disposal at his/her risk for a period of 6 months after REFASHION EXCHANGE receives the
Product.
 
Buyers wishing to retrieve the product may ask to do so by posting a letter with a cheque for £25 incl. taxes to cover REFASHION EXCHANGE‘s reasonable storage and 
handling costs of shipping the Product back to the buyer, which are otherwise irrecoverable. Following receipt and clearance of such payment, REFASHION EXCHANGE
will re-ship the non-refundable Product back to the Buyer.
 
If a buyer does not make a request to REFASHION EXCHANGE for the return of their products within a 6-month of REFASHION EXCHANGE receipt of them, 
REFASHION EXCHANGE will acquire title to any non-refundable or returned Products (as applicable) that are not claimed back. These Products will, if necessary, be
destroyed or given to charity if their condition so allows.
 
In the event of the cancellation by the buyer of an order during the cooling off period described under Section 3.6.3 “Cooling-off period” and which has been paid in 
whole or in part with Vouchers, the Vouchers redeemed against such order shall, at REFASHION EXCHANGE’s sole discretion, be credited back to the relevant Buyer’s
account.
 
3.7. Direct sales made by ReFashion Exchange of Products that it owns
 
REFASHION EXCHANGE promises that the Products which it owns and lists of sale on the Website will comply with all applicable laws, regulations and standards. In 
particular, REFASHION EXCHANGE acts as a Professional Seller when making direct sales of Products it owns via the Website and shall comply with its obligations as
such in accordance with these General T&Cs, including Section 3.6 Cancellation/Complaints/Returns/Refunds.
 
REFASHION EXCHANGE will store a record of your transactions for a minimum of one year. 
 
 
4. APPENDIX 
 
Definitions
 
The following expressions shall have the following meanings when used in these General Terms and Conditions and in any Appendices referred to in them.
 
Appendix                Appendix to these General Terms and Conditions.
 
Buyer                     User buying or having bought a Product.
 
Commission           Amount received by ReFashion Exchange, acting as implicit Agent Of the Seller due by the Seller in exchange for the different services provided, 
including intermediation Services. The Commission is included in the Price and described in Section 3.2.1 of the Selling Products document.
 
General T&Cs        General terms and conditions governing the use of the Website and the sale of Products and the Appendices attached to them. The General T&C’s 
are made up of four parts:
 
                               1. “General Terms & Conditions”:
                               2. “Selling Products”;
                               3. “Buying Products”;
                               4. “Appendix”  
 
Net Seller’s Price    Amount all taxes included paid by the Buyer in exchange for the Product, to REFASHION EXCHANGE which acts as the Seller’s agent or, where 
necessary, as direct seller of the Products. It includes the Commission, but does not include the shipping costs.
 
Non-
Professional 
Seller                      Seller not registered on the Website as a Professional Seller, for example an individual, who in relation to REFASHION EXCHANGE, lists Products 
for sale on the Website for non-professional purposes, which have no link with its activity or its profession.
 
Order                      Step during which the Buyer orders a product on the Website
.
Partner                   Commercial partner of REFASHION EXCHANGE offering REFASHION EXCHANGE’s services and content through the Partner’s website and 
labelled “powered by REFASHION EXCHANGE”.
 
Product                   Item listed for sale on the Website by the Seller, or by means of Product Information, on condition precedent of a positive conformity check.
 
Product 
Information             Information describing the Product, created by a Seller and posted on the Website by REFASHION EXCHANGE, after validation
.
 
 
Profile 
Information             Information describing the User’s profile and indicating, among other things, the Products listed for sale by such User.
 
Promo Code           Promotional code entitling Users to a reduction, rebate, discount or markdown that are redeemable against the value of the purchases made on the 
Website. The Promo Code is not cash refundable or exchangeable or divisible and cannot be combined with other Promo Codes or Vouchers,
unless specifically stipulated otherwise.
 
Price                       Amount, including all taxes and charges, paid by the Buyer to REFASHION EXCHANGE for the Product, where REFASHION EXCHANGE is either 
acting as an agent for the Seller or as the direct seller of the Products, as applicable. It includes the Commission but does not include Shipping Costs.
 
Product                  Item being offered for sale on the Website by the Seller, using Product Information, subject to the positive conformity check.
 
Professional 
Seller                      For the purpose of these General T&Cs, Seller who lists products for sale on the Website in the course of its business and identified as such on the 
Website. To be clear, REFASHION EXCHANGE shall be classified as a Professional Seller when it lists Products that it owns for sale on the Website.
 
Refer a Friend
Regulations             Regulations of the Site's Refer a Friend programme, appended to these General Conditions.
 
Referral                   Referral of a friend by a User, in line with the Regulations of the Refer a Friend Programme organised by the Site for its Users.
 
Seller                       User offering for sale a Product on the Website which may be a Non-Professional Seller or a Professional Seller
.
Shipping Costs        Fixed amount in connection with the costs incurred by REFASHION EXCHANGE for shipping the Product to the Buyer and which is not included in 
the Price.
 
Transaction             Sale transaction for a Product by a Seller for the benefit of a Buyer, made via the Website, on conditions precedent of receipt of the Product sent by 
the Seller to REFASHION EXCHANGE and the Product conforming to the description contained in the Product Information
.
User                        Individual of legal age and legally capable or corporation registered and identified on the Website or any visitor to the Website.
 
Refashion
Exchange                A business in British law, authorised by the Seller for the purposes of concluding the Transaction relating a Product, and owner of all of the rights 
relating to the Website.
 
Voucher                   Reduction voucher redeemable against the value of purchases made on the Website, which is not cash-refundable or exchangeable or divisible. 
Unless specifically stated otherwise, vouchers can only be used once
.
Wallet                      Electronic money account opened by the company LEETCHI CORP (public limited company under Luxembourg law, with capital of €500,000, 
situated at 14 rue d’Aldringen, L-1118 Luxembourg, under number B173459) in its books in the User’s name at the request of REFASHION
EXCHANGE.
 
Website                   REFASHION EXCHANGE website accessible at the following address:
                                http://www.refashionexchange.com and the Smartphone applications “REFASHION EXCHANGE” available on IOS and Android or, as the case 
may be, accessible through a Partner website integrating the services provided and managed by REFASHION EXCHANGE under the Partner’s
branding and labelled “powered by REFASHION EXCHANGE”.


5. MANGOPAY TERMS OF USE

A copy of Mangopay's Terms and Conditions is avalable via this Link
https://www.mangopay.com/terms/end-user-terms-and-conditions/Mangopay_Terms-EN.pdf